Before changing DNS
- Confirm the domain has already been added to the correct website in Enhance.
- Copy the nameservers or website IP shown in your Dprime service information.
- Record the current DNS zone, especially MX, TXT and verification records used by email or third-party services.
- Decide whether Dprime, Cloudflare or another provider will remain authoritative for DNS.
Use the nameserver method
- Sign in to the registrar where the domain is registered.
- Replace the current nameservers with the Dprime nameservers supplied for your service.
- Remove old nameservers rather than mixing providers.
- Save the change and allow time for delegation and cached answers to update.
Important
Changing nameservers moves control of the entire DNS zone. Recreate any required email, verification or external-service records before the old zone stops answering.
Keep external DNS and change records
- Create or update the root-domain A record so it points to the assigned website IP.
- Point www to the root domain using a CNAME, unless your DNS provider requires another supported method.
- Remove conflicting A, AAAA or CNAME records for the same host.
- Keep proxying disabled while diagnosing SSL or origin connectivity, then enable it again when the origin works directly.
Verify the result
- Check the authoritative nameservers first. A record change cannot help if you edited the wrong DNS provider.
- Check both the root domain and www because they can resolve differently.
- Test on another network or with a public DNS lookup when your device may still have a cached result.
- Wait for DNS to resolve correctly before treating an SSL warning as a certificate problem.
Official references
Platforms and tools change over time. Use these official references for the current product documentation.