Last updated: January 2026
All prices are displayed and charged in Australian Dollars (AUD). Prices are inclusive of GST where applicable. We reserve the right to modify prices with 30 days notice to existing customers.
We accept the following payment methods:
Services are available with the following billing cycles:
Domain registrations are billed annually or for the registration period selected.
Invoices are generated and emailed:
Payment is due by the invoice due date. Services may be suspended if payment is not received by the due date.
If payment is not received by the due date:
A $10 reactivation fee may apply to restore suspended services.
If you have a credit card on file, we may automatically charge it for recurring services to prevent service interruption. You can disable automatic payments in your client area settings. Failed automatic payments will trigger the standard late payment process.
30-Day Money-Back Guarantee
New hosting accounts are eligible for a full refund within 30 days of the initial purchase. To request a refund, submit a support ticket.
Non-Refundable Items:
Upgrades: You can upgrade your hosting plan at any time. The price difference will be calculated pro-rata for the remaining billing period.
Downgrades: Plan downgrades take effect at the next billing cycle. No refunds are provided for mid-cycle downgrades.
To cancel your service:
If you believe there is an error on your invoice, please contact us within 30 days. We will investigate and correct any errors. Chargebacks initiated without first contacting us may result in account suspension and additional fees.
For billing questions or payment issues:
