Questions about hosting, billing, or technical issues. We're here to help.
Already a customer? Submit a support ticket through the client area for the fastest response.
Submit TicketSend us an email for general inquiries, sales questions or partnership opportunities.
support@dprimehosting.auManage your hosting, view invoices, update settings and access support.
Login to Client AreaFill out the form and we'll get back to you within 1 business day. For urgent hosting issues, please submit a support ticket instead.
We aim to respond to all tickets within 24 hours during business days. Emergency hosting issues are prioritized.
Click "Forgot Password" on the client area login page. You'll receive an email with instructions to reset your password.
Login to the client area, go to your hosting service, and click "Login to cPanel". You can also access it directly at yourdomain.com/cpanel.
First, check if it's a DNS issue by clearing your browser cache. If the problem persists, submit an urgent support ticket through the client area.
Login to the client area, go to your hosting service, and click "Upgrade/Downgrade". Select your new plan and complete the order.
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