Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone, address)
• Billing information and payment details
• Account credentials
• Domain registration information
• Support ticket communications
• Technical data related to your hosting services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, data centers)
• Domain registrars for domain registration services
• Law enforcement when required by law
• Professional advisors (lawyers, accountants)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure data centers. However, no method of transmission over the Internet is completely secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Australian Information Commissioner

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can configure your browser to refuse cookies or to notify you when cookies are being used. Some features of our service may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@dprimehosting.au
• ABN: 81 693 267 444
• Location: Australia